CONTENTS

Editorial
Yves Pigneur. . . . . . . . . . . . . . . . 3

RESEARCH ARTICLES
The efficiency of the IS end user: a model of the impact of service quality on satisfaction, Serge BAILE & Rim LOUATI . . . . . . . . . . . . . . 7
Unveiling of personal data and counterparties expected in e-commerce: a typological approach and intercultural, Caroline LANCELOT MILTGEN . . . . . . . . . . . . . . . . . . . 45
The dynamics of knowledge creation in innovation processes: Comparative analysis of four case studies in the field of e-health, Johanna HABIB . . . . . . . . . . . . . . . 93
Effect of Web Channel Richness and Information Richness is Web Satisfaction and Learning: A Study of Simple and Complex Products, Alain PINSONNEAULT, Shanling LI, Daniel TOMIUK . . .141


Review thesis
Bernard FALLERY. . . . . . . . . . . . . . . . . . .170


Scientific events
Bernard Quinio. . . . . . . . . . . . . . . 172