CONTENTS

Editorial
R. Boland & D. Thiel ............................................................. 3


RESEARCH ARTICLES
Learning from feedback cognitive mapping and simulation: A modeling intervention group, P. Ott o & W. Siemer .................................................9
Simulation Applied to Evaluate and Improve the operation of a soccer club ticket call center, N. Panayiotou & N. Evangelopoulos...............................................31
Simulated to understand: an insight into the dynamics of financial markets using multi-agent systems, B. Beaufils, O. Brandouy, L. Ma & P. Mathieu ............................................. 51
Performance Evaluation of Serious Games for Learning: Analysis of the transfer behavior of ranchers virtual Vacheland, H. Michel, D. Kreziak, J.-M. Heraud................... 71
Rediscovering Learning from system dynamics models, Mr. Schaffernicht .............................. 87


Review thesis
A. Cucchi .................................................106


Just published
R. Marciniak .................................................108


Scientific events
B. Quinio .................................................111