CONTENTS

Editorial
Yves Pigneur. . . . . . . . . . . . . . . . . . 3


RESEARCH ARTICLES
Creating value through crowdsourcing: the dyad-Authenticity Innovation,  Jean-Fabrice LEBRATY & Katia LOBRE. . . . . . . . . . . 9
Theoretical basis for regulation of the Internet: The legitimation low and high reflectivity, Bernard FALLERY & Florence RODHAIN. . . . . .41
Information systems, job control and management of service activities. An analysis from the example of customer relations centers, Cécile CLERGEAU & Laetitia PIHEL . . . . . . . .71


EVENT AND TEACHING EXPERIENCE
The virtues of process documentation in the integration of coercive norms: the case of an industrial entity, Céline AVERSENG & Corinne JANICOT . . . . . . . . . . . . . 93


Review thesis
Bernard FALLERY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118


Just published
Rolande MARCINIAK. . . . . . . . . . . . . . . . . . . . . . . . . .120


Scientific events
Bernard Quinio. . . . . . . . . . . . . . . . . . . . . . . .123