Article: Quelle contribution des technologies collaboratives à la configuration des organisations ?

S. TRAN

EM Normandie, chercheur associé à DRM/M-Lab, Université Paris Dauphine

Abstract

Collaborative technologies (corporate social networks, Wiki platforms, groupware, etc.) are often considered as one of the most important developments in the business world. Although the perception of managers is positive in the majority of studies carried out (Andriole, 2010), the concrete effects of collaborative technologies are still difficult to identify in organizations, and are relatively ambiguous. In particular, one can question the contribution of collaborative technologies to the formation of specific organizational configurations (Puranam et al., 2012). In fact, recent works emphasized the need to analyze more deeply the contribution of IS to organizational configurations (Deweet and Jones, 2001; Zammuto et al., 2007; Markus, 2010; Pascal, 2012). In this exploratory work, we confirm that collaborative technologies can be structuring artifacts of organizational configurations, and that there exist three possible configurations identified in our case studies.